FS Customer Charter
- Always provide a high quality, professional and expert service to our clients
- Ensure that our company words – commitment, trust and integrity underpin the relationships we form with our clients
- Get to know our clients personally and build lasting relationships
- Look to achieve the best result possible for our clients, listening to and communicating with them so they feel they are in safe hands
- Clearly explain all processes to clients and keep them informed of progress
- Answer calls quickly and, if we are unavailable, respond to messages within 24 hours
- Endeavour at all times to abide by the highest standards of professional conduct
- Be clear and concise in our pricing
Our company philosophy
We will strive to ascertain and understand the needs of our clients and always place their interests above our own.
We welcome and encourage feedback from our clients in order to enhance and develop the service we provide.