We hope you will never have cause to raise a complaint about our service, but if we do fall short of expectations, please contact us in the first instance so we can put things right.

If you are not satisfied with our response, the Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren’t able to resolve themselves. To contact the Financial Ombudsman Service, please visit www.financial-ombudsman.org.uk.